Position Vacant : Technical Services Co-ordinator
We are looking for a Technical Services Coordinator to join our Team.
The Technical Services Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. They must be able to manage a large group of diverse personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem with our clients to provide long term and short term forecasting.
Responsibilities:
- Coordinates the technical and logistic support for Technical Service Personnel.
- Plans, schedules, and tracks Service Technicians for day-to-day operations.
- Serves as the central point of contact for our clients to access technical support.
- Maintain a high level of quality service to our clients.
Requirements:
- A strong background and knowledge in IT
- Strong planning capabilities, organizational skills, leadership ability, and customer service skills.
- Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.
- Ability to analyze trends or deviations from standards and implement creative and unique cross-functional solutions.
- Proficiency with applicable software applications in related fields.
- Required to pro-actively interpret job requirements and coordinate Personnel on assignment.
- Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements. Handles sensitive issues and exhibits exemplary customer service to internal and external customers.
- Ability to work in a team-oriented environment is critical.
- Ability to give and receive constructive feedback and coaching, and respond appropriately.
- Understanding and communication within diverse cultural environments is critical.
If you're interested in joining a company that values a supportive team environment and encourages individual growth, please apply via email to : recruitment@veritechcorp.com.au